Frequently asked questions

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  • Do I have to be on campus?No. iLab is available anywhere with a broadband connection.
  • How do I access the keyboard on iPad and Android clients?Use the menu button / dropdown and launch the keyboard, or use a three-finger tap.
  • How do I get started?To use iLab you must download, install and launch the client that meets your specific requirements. Go to Clients https://wiki.mq.edu.au/display/iLab/Clients to find step-by-step instructions on getting started with iLab.
  • How do I print my work?If you are using iLab on campus, such as MUSE or the labs in C5C, you can print to the printer named iPrint.mq.edu.au (as below) and collect your document from any iPrinter http://products.mq.edu.au/iprint/iprinter+locations.
  • How do I save my work?All iLab sessions are temporary. While you can and you should save your files on the Desktop during your iLab session you must transfer them before logging off/out. For example, email files to Gmail or upload files to Google Docs.
  • What is the minimum screen resolution I need?While iLab works on mobile devices, most of which have small screens, for the optimum experience you require a display with a resolution of at least 800x600 pixels and, ideally, 1024x768 pixels.
  • What should I do if my session disconnects?Accidents happen. You may be able to reconnect to your iLab session within a short grace period but there are no guarantees.
  • When will more applications be available?iLab simulates the University's general-purpose computer lab. Future iLab releases will deliver course and unit-specific applications.
  • Why can I not log in?Make sure that you use your OneID http://oneid.mq.edu.au student number and password. If your details are correct, it is possible that the session limit on iLab has been reached.
  • Why do I need to activate NVivo9?Because the licensing of NVivo9's developer, QSR, demands that you must activate the application every time that you install it on a workstation.

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