Staff - FAQs


What is OneID?

OneID is the identity and authentication at Macquarie University, where all information systems can be accessed through the one identity. For Students this comprises of their student number and OneID issued password. For Staff this is their staff number (starts with "mq", "mqx" or "gm") and OneID issued password.

I have forgotten my OneID

Contact the IT Service Desk on (02) 9850 4357 or call in at 17 Wally's Walk, room 244.

I have a problem with my OneID

Please refer to the Help page for any problems or issues you are having with OneID or Sponsor OneID.

How do I get access to OneID-enabled systems?

To gain access to OneID systems you need to raise this OneHelp ticket or call the IT Service Desk on 9850 4357.

Who is entitled to get a OneID?

When you begin employment with Macquarie University you are issued a OneID number and password.


What is Sponsor.OneID?

Sponsor.OneID allows you to invite people and authorise their access to use Macquarie University information system(s).

Note: Some Sponsor's may not be authorised to give approval to all or some of Macquarie's information systems. Please seek approval from your head of department before commencing the Sponsor OneID process.

How do I request a Sponsor.OneID?

To request a OneID for someone who is not an employee or student at the university, please raise this OneHelp ticket or call 9850 4357.

Can I sponsor a friend or family member?

No, unless they fall under one of the following categories:

  • Consultants or contractors that come to work on a Project hired for a specific time at Macquarie University.
  • Guest lecturer who is invited by Macquarie University to deliver their lecture.
  • Research or PhD students who undertake research work for a professor.
  • Library patrons who wish to use library services.
  • Visitor to Macquarie University who would need access to Macquarie University information system(s).

What happens if a Sponsored person needs to return at a later date?

If after a period of time a Sponsored person needs to return to Macquarie, their Sponsor will need to raise another OneHelp ticket request.

As an authorised Sponsor, who can I sponsor and what can they access?

As an authorised sponsor, the people you want to sponsor will get access to OneNet Wifi by default. Access to any other OneID enabled systems should be arranged separately. To get further assistance, please contact the IT Service Desk on 9850 4357.
Please ensure your sponsored person received a OneID when you requested for it before you seek assistance from the IT Service Desk.

Table below shows some examples of people you can sponsor.

MQC (City Campus) Staff

PhD Students

Higher Degree Research Students

3rd Party Vendor

Visiting Researcher/ Scholar

Guest / Guest Lecturer

Special Borrowers

Volunteers (some work full time just like a MQ employee but without pay)

Interns (no pay)

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