OneNet FAQ's


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OneNet WiFi

 What is OneNet WiFi?

OneNet WiFi is wireless transmission that lets your computer or mobile device connect to the OneNet wired intranet and internet. The wireless radio waves that make this connection possible come from one or more high speed WiFi base stations. Macquarie University sports many hundreds of these base stations across campus, particularly in learning, teaching and student spaces. 

 Where can I access OneNet WiFi?

OneNet WiFi now covers most of the campus including the Library, U@MQ building and most building courtyards. The OneNet Wifi Coverage Map shows coverage and will be updated as more locations are added. 

 How close do I need to be to an access point to connect?

You can check whether you have access from where you are sitting by turning on your computer. If you are within range of an access point you will get a message that your computer has found a network and give you the option of choosing to enable this connection, once connected this network will appear as an available wireless network on your device. 

 What do I need to connect to OneNet WiFi?

You need a mobile device with wireless capability. New laptops come already equipped with wifi capability. 

 What services can I access with wireless?

The same services that you can currently access via a wired connection will be available via WiFi. 

 Can I download files using OneNet WiFi?

Yes, you can download files, but there are restrictions to the size of downloads and this is controlled by the University's networking team. 

 

OneNet Anywhere

 What does OneNet Anywhere do for me?

OneNet Anywhere gives you the ability to function as you would do if you were sitting at your desk, for example, access file servers or carry out tasks in campus apps (e.g. Student System or Finance System). 

 Who can have access to OneNet Anywhere?

All staff members with a staff/faculty/contract OneID are able to use this service. In certain circumstances Students can also use OneNet Anywhere when approval has been obtained from their Head of Faculty or Department. 

 I need help with OneNet Anywhere, where can I get assistance?

Email Help@mq.edu.au (or call 9850-HELP) to assist with OneNet Anywhere setup issues and basic troubleshooting. Please check you have read the setup instructions before contacting the IT Service Desk

 What is OneNet Anywhere, technically?

OneNet Anywhere is Macquarie University's campus VPN access. Following some simple setup instructions on your computer or mobile device gives access to the Macquarie OneNet whether you're at home or abroad. Utilising IPsec to secure communications between your VIA-enabled device and campus services, you are granted a secure OneNet level of access.

 What devices and operating systems can I install OneNet Anywhere VPN on?

OneNet Anywhere is accessible on Mac OS, Windows 10, Windows 8, Windows 7, iPhone and Android. To install the Aruba VIA VPN client or App please refer to the setup instructions for further information.

 How do I install the Aruba VIA VPN client?

Please see the setup instructions 

 

 Why doesn’t the Aruba VIA VPN Client allow System Administrators to connect to ORBIT using OpenVPN?

Administrators who require access to ORBIT via OpenVPN will need to continue to use the manual VPN configuration. The Aruba VIA Client does not support running a second VPN client (tunneling within a tunnel).

  

 What is the underlying technology used in OneNet Anywhere?

OneNet Anywhere is Macquarie University's VPN access using Aruba VIA VPN Client.

 

 Will OneNet Anywhere work with my MacBook now that Apple has ended support for PPTP?

Yes. The Aruba VIA Client uses the standard IPsec protocol suite to secure communications.

 

 

 

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